Visiting


Virtual Visiting


"Virtual visiting" is available to all aged care residents to stay in touch with friends and family. Residents can book a time slot to have access to everything needed to "virtually visit" friends and family - a tablet with Wi-Fi and Skype or Zoom.

Book a time slot for your visit by following the links below for the resident's aged care facility: 

The Plains


Beth Eden

Janoah Gardens

Once you have made a booking, you will receive a confirmation email with further details.

In-person Visiting


We recommend you visit your loved one virtually, rather than in-person, wherever possible. We ask you to only visit in-person if you absolutely have to, and to limit visitors to immediate family or essential social supports.

If you do decide to visit in-person, please book your visit in advance using the links below:

To protect our residents' privacy, residents are listed by house and room number. You need to provide the resident's name during the booking process, to confirm you know the resident.


If you are unsure of your loved one's house name or room number and you are a listed contact for the resident, please contact the Administration Office of the facility, and we can provide this information over the phone or by email. If you are not a listed contact person, you will need to contact the resident or their representative to request this information.

Each resident can be visited in-person up to 1 time per day on weekdays. Each visit can have up to 2 visitors. Families and support people need to coordinate who these visitors are.

Residents or their Enduring Power of Attorney can choose to not receive visitors. These residents do not appear on the booking system. This choice can be made or changed at any time by contacting us.

We collect visitor information through the booking process to enable us to comply with public health directives related to aged care. The information will be used by employees of Bethany Christian Care in the carrying out of their duties. You may request access to this information by contacting Bethany Christian Care. Bethany Christian Care's Privacy Policy is available here.